Refund Policy

Last updated: July 31, 2026

At Pawlumin.store, your satisfaction is our priority. We stand behind the quality of our red light therapy products for pets. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

To initiate a return, please contact us at support@Pawlumin.store with your order number and reason for return. We will provide you with return instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

3. Late or Missing Refunds

If you haven't received a refund after 10 business days, please first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund, please contact us at support@Pawlumin.store.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at support@Pawlumin.store with photos of the damage.

5. Non-Returnable Items

The following items cannot be returned: items that have been used or show signs of wear, items not in their original packaging, and items purchased during final sale promotions.

6. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

7. Contact Us

For any questions about our Refund Policy, please reach out to us at support@Pawlumin.store.